I am unable to open the Appian 7.4 designer even after successful installation a

I am unable to open the Appian 7.4 designer even after successful installation and start of Appian and Jboss servers.
When I try to access the link localhost:8080/.../designer, I just get to see "This page can't be displayed" message.
I have attached the following files for reference specific to my installation -
> standalone.xml
> custom.properties
> appian-ds.xml
> module.xml
Could you help me identify the root cause for not been able to open the designer? ...

artifacts.zip

OriginalPostID-108964

OriginalPostID-108964

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  • Are you connected through a VPN? If you, can you try disconnecting from it? Can you try unplugging the machine from the internet if possible and try again?
  • No I am not connected through VPN. I tried unplugging the machine from internet but that too has not helped.
  • Would it be possible to re-verify all the settings I have done in the below files. Incase I have messed up with any of the settings -

    > standalone.xml
    > custom.properties
    > appian-ds.xml
    > module.xml

    artifacts.zip

  • There are no issues with you configuration, but let's do the following:

    1. Stop JBoss
    2. Delete C:\\jboss\\jboss-eap-6.2.0\\jboss-eap-6.2\\standalone\\log\\*.log
    3. Delete C:/appian/ear/suite.ear.deployed
    4. Drop the attached suite.ear.dodeploy under C:/appian/ear/
    5. Start JBoss
    6. Try again the following links

    lp-3c970e26ff39:8080/suite
    http://localhost:8080/suite
    http://localhost:8080/suite

    7. Try now these links

    http://lp-3c970e26ff39:8080
    http://localhost:8080
    http://localhost:8080

    8. Let me know what link shows something different from an error
    9. Attach server.log if the issue persists
  • I followed all the steps and tried the links mentioned in point # 6 first. I got the same message. Then I tried the links in point # 7. Yet again I got the same message " This page can't be displayed".

    I have attached the server.log file for your perusal.

    I see one error in the log but unsure if this could be the cause.

    08:03:08,452 INFO [stdout] (Thread-180) 2014-05-08 08:03:08,452 [Thread-180] ERROR com.appiancorp.core.timer.timers.TransientTopicHeartbeat - No acknowledgement from TransientTopic, forcing rules cache to be cleared now.

    08:03:25,001 INFO [stdout] (ServerService Thread Pool -- 97) 2014-05-08 08:03:25,001 [ServerService Thread Pool -- 97] INFO com.appiancorp.plugins.LoggingPluginEventListener - Successfully installed Module 'Rest Container Servlet Filter - ERROR' (com.atlassian.plugins.rest.atlassian-rest-module:rest-container-servlet-filter-ERROR)

    server.log

  • There are no issues at all, that message is a false positive. This seems more of a problem on how or from where you are hitting the URL rather than an issue with your installation.

    1. Can you try with other browser? (e.g. Chrome)
    2. Check your network settings on IE, it could be you are using a proxy which may not be allowing you to access this URL. To find out go to Internet Options - Connections - LAN Settings

    3. Download Jing www.techsmith.com/.../ and record the ENTIRE screen when performing these steps:
    ---> 3.1 Stop JBoss
    ---> 3.2 Start JBoss
    ---> 3.3 Try accessing the same URLs so the attempts get recorded in the video. Make sure you record the whole screen and not only the browser, I want to see where JBoss is running in the background while you test on IE

    http://127.0.0.1:8080/suite
    lp-3c970e26ff39:8080/suite
    http://localhost:8080/suite
    http://localhost:8080/suite
    http://lp-3c970e26ff39:8080
    http://localhost:8080

    --->3.4 Attach the SWF recording.
  • Once you are done with these steps, try them again but using the attached standalone.xml and let me know the results

    standalone.xml

  • Hi Eduardo,

    I have tried with Chrome browser and even there I am getting the same message.

    I have checked my IE proxy settings. As per my network settings no proxy has been used. I am using automatically detect settings option in Internet Options - Connections - LAN Settings.

    I downloaded Jing and recorded entire screen and performed the steps from 3.1 through 3.3.

    I have attached the recorded video.

    I will now try with the standalone.xml provided by you and share the results.

    2014-05-09_1240.swf

  • When I used the standalone.xml provided by and restarted the jboss I got the following error :

    07:22:24,059 DEBUG [org.jboss.as.config] (MSC service thread 1-6) VM Arguments: -XX:+UseCompressedOops -Dprogram.name=standalone.bat -Xms2048m -Xmx2048m -XX:PermSize=256m -XX:MaxPermSize=256m -XX:+UseConcMarkSweepGC -Dorg.apache.catalina.connector.URI_ENCODING=UTF-8 -Duser.timezone=GMT -Djava.awt.headless=true -Djava.net.preferIPv4Stack=true -Dappian.home.search-server=C:/appian/search-server -Dappian.home.ear=C:/appian/ear -Dorg.jboss.resolver.warning=true -Djboss.server.default.config=standalone.xml -Dorg.jboss.boot.log.file=C:\\jboss\\jboss-eap-6.2.0\\jboss-eap-6.2\\standalone\\log\\server.log -Dlogging.configuration=file:C:\\jboss\\jboss-eap-6.2.0\\jboss-eap-6.2\\standalone/configuration/logging.properties
    07:22:24,636 ERROR [org.jboss.as.server] (Controller Boot Thread) JBAS015956: Caught exception during boot: org.jboss.as.controller.persistence.ConfigurationPersistenceException: JBAS014676: Failed to parse configuration
              at org.jboss.as.controller.persistence.XmlConfigurationPersister.load(XmlConfigurationPersister.java:141) [jboss-as-controller-7.3.0.Final-redhat-14.jar:7.3.0.Final-redhat-14]
              at org.jboss.as.server.ServerService.boot(ServerService.java:324) [jboss-as-server-7.3.0.Final-redhat-14.jar:7.3.0.Final-redhat-14]
              at org.jboss.as.controller.AbstractControllerService$1.run(AbstractControllerService.java:253) [jboss-as-controller-7.3.0.Final-redhat-14.jar:7.3.0.Final-redhat-14]
              at java.lang.Thread.run(Thread.java:744) [rt.jar:1.7.0_45]
    Caused by: javax.xml.stream.XMLStreamException: ParseError at [row,col]:[316,13]
    Message: JBAS014789: Unexpected element '{urn:jboss:domain:webservices:1.2}inet-address' encountered
              at org.jboss.as.controller.parsing.ParseUtils.unexpectedElement(ParseUtils.java:86) [jboss-as-controller-7.3.0.Final-redhat-14.jar:7.3.0.Final-redhat-14]
              at org.jboss.as.webservices.dmr.WSSubsystemReader.readElement(WSSubsystemReader.java:152)
              at org.jboss.as.webservices.dmr.WSSubsystemReader.readElement(WSSubsystemReader.java:54)
              at org.jboss.staxmapper.XMLMapperImpl.processNested(XMLMapperImpl.java:110) [staxmapper-1.1.0.Final-redhat-2.jar:1.1.0.Final-redhat-2]
              at org.jboss.staxmapper.XMLExtendedStreamReaderImpl.handleAny(XMLExtendedStreamReaderImpl.java:69) [staxmapper-1.1.0.Final-redhat-2.jar:1.1.0.Final-redhat-2]
              at org.jboss.as.server.parsing.StandaloneXml.parseServerProfile(StandaloneXml.java:1024) [jboss-as-server-7.3.0.Final-redhat-14.jar:7.3.0.Final-redhat-14]
              at org.jboss.as.server.parsing.StandaloneXml.readServerElement_1_4(StandaloneXml.java:458) [jboss-as-server-7.3.0.Final-redhat-14.jar:7.3.0.Final-redhat-14]
              at org.jboss.as.server.parsing.StandaloneXml.readElement(StandaloneXml.java:145) [jboss-as-server-7.3.0.Final-redhat-14.jar:7.3.0.Final-redhat-14]
              at org.jboss.as.server.parsing.StandaloneXml.readElement(StandaloneXml.java:107) [jboss-as-server-7.3.0.Final-redhat-14.jar:7.3.0.Final-redhat-14]
              at org.jboss.staxmapper.XMLMapperImpl.processNested(XMLMapperImpl.java:110) [staxmapper-1.1.0.Final-redhat-2.jar:1.1.0.Final-redhat-2]
              at org.jboss.staxmapper.XMLMapperImpl.parseDocument(XMLMapperImpl.java:69) [staxmapper-1.1.0.Final-redhat-2.jar:1.1.0.Final-redhat-2]
              at org.jboss.as.controller.persistence.XmlConfigurationPersister.load(XmlConfigurationPersister.java:133) [jboss-as-controller-7.3.0.Final-redhat-14.jar:7.3.0.Final-redhat-14]
              ... 3 more

    07:22:24,651 FATAL [org.jboss.as.server] (Controller Boot Thread) JBAS015957: Server boot has failed in an unrecoverable manner; exiting. See previous messages for details.
    07:22:24,651 INFO [org.jboss.as] (MSC service thread 1-13) JBAS015950: JBoss EAP 6.2.0.GA (AS 7.3.0.Final-redhat-14) stopped in 8ms