Hi, We are trying to configure some custom code for sending emails. W

kdimitrov over 9 years ago

Hi,

We are trying to configure some custom code for sending emails. We are using the standard Emailer() class that Appian supplies, but are getting the below error: 10:19:04,037 INFO [stdout] (ajp-/0.0.0.0:8009-5) 2014-07-04 10:19:04,036 [ajp-/0.0.0.0:8009-5] ERROR com.appiancorp.common.config.AbstractConfiguration - Error decrypting conf.password.SMTP. Reset system configuration passwords using conf/passwords.properties to fix this issue. Returning null. com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)

We have remade passwords.properties files and restarted JBoss, so it seems like a decryption issue on the SMTP config. Has anyone ran into this before?...

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0 Eduardo Fuentes
Appian Employee
over 9 years ago

Did re-adding the passwords.properties and restarting JBoss solve the problem? If the file was correctly picked up this time then it should have been automatically deleted by Appian after the restart.

If that solved the problem you may want to double check this environment is not pointing to the wrong primary DS since it seems there was a mismatch between the values in the cfg table and the actual password for this account. You may also want to confirm that the environment has never been pointing to another primary DS by mistake in the past; the symptoms suggests the root cause is something around that.
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