Hello all,
I can't send emails from appian (on-prem).
2023-11-15 09:23:57,255 [Appian Work Item - 48 - WorkID 1 - notifications-email : MailRequest] ERROR com.appiancorp.ap2.mail.Mail - Could not send mail via smtp.office365.com:587 to 2023-11-15 09:23:57,255 [ThreadPoolTaskExecutor-98] ERROR com.appiancorp.process.workpoller.WorkItemListener - The following exception occurred while attempting to complete work item [[WorkId: 1, EngineId: notifications-email, Request: MailRequest:null as null by null, Response: null]] - Exception: javax.resource.spi.work.WorkCompletedException: com.appiancorp.process.engine.EmailSendException: Could not send email [from=Auto_EPMC-IACC_RPASupport@epam.com, to=ravil_nagmetov@epam.com, subject=Appian Password Change] at org.springframework.jca.work.SimpleTaskWorkManager$DelegatingWorkAdapter.run(SimpleTaskWorkManager.java:244) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:750) Caused by: com.appiancorp.process.engine.EmailSendException: Could not send email [from=Auto_EPMC-IACC_RPASupport@epam.com, to=ravil_nagmetov@epam.com, subject=Appian Password Change] at com.appiancorp.process.engine.AbstractMailRequest.sendEmail(AbstractMailRequest.java:300) at com.appiancorp.process.engine.AbstractMailRequest.getContinuationResponse(AbstractMailRequest.java:281) at com.appiancorp.process.engine.AbstractMailRequest.execute0(AbstractMailRequest.java:228) at com.appiancorp.process.engine.ContinuationRequest.executeOuter(ContinuationRequest.java:95) at com.appiancorp.process.engine.ContinuationRequest.execute(ContinuationRequest.java:114) at com.appiancorp.process.engine.AbstractMailRequest.execute(AbstractMailRequest.java:495) at com.appiancorp.process.workpoller.UnattendedRequestHandlerBean.onMessage(UnattendedRequestHandlerBean.java:36) at com.appiancorp.process.workpoller.WorkItem.run(WorkItem.java:110) at org.springframework.jca.work.SimpleTaskWorkManager$DelegatingWorkAdapter.run(SimpleTaskWorkManager.java:241) ... 3 more Caused by: com.sun.mail.smtp.SMTPSendFailedException: [EOF] at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2374) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1808) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1285) at com.appiancorp.ap2.mail.Mail.sendMessage(Mail.java:416) at com.appiancorp.ap2.mail.Mail.sendMessage(Mail.java:196) at com.appiancorp.ap2.mail.Mail.sendMailWithAttachment(Mail.java:265) at com.appiancorp.ap2.mail.Mail.sendMail(Mail.java:225) at com.appiancorp.process.engine.AbstractMailRequest.sendEmail(AbstractMailRequest.java:297) ... 11 more Exception in thread "ThreadPoolTaskExecutor-98" com.appiancorp.process.engine.EmailSendException: Could not send email [from=Auto_EPMC-IACC_RPASupport@epam.com, to=ravil_nagmetov@epam.com, subject=Appian Password Change] at com.appiancorp.process.engine.AbstractMailRequest.sendEmail(AbstractMailRequest.java:300) at com.appiancorp.process.engine.AbstractMailRequest.getContinuationResponse(AbstractMailRequest.java:281) at com.appiancorp.process.engine.AbstractMailRequest.execute0(AbstractMailRequest.java:228) at com.appiancorp.process.engine.ContinuationRequest.executeOuter(ContinuationRequest.java:95) at com.appiancorp.process.engine.ContinuationRequest.execute(ContinuationRequest.java:114) at com.appiancorp.process.engine.AbstractMailRequest.execute(AbstractMailRequest.java:495) at com.appiancorp.process.workpoller.UnattendedRequestHandlerBean.onMessage(UnattendedRequestHandlerBean.java:36) at com.appiancorp.process.workpoller.WorkItem.run(WorkItem.java:110) at org.springframework.jca.work.SimpleTaskWorkManager$DelegatingWorkAdapter.run(SimpleTaskWorkManager.java:241) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:750) Caused by: com.sun.mail.smtp.SMTPSendFailedException: [EOF] at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2374) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1808) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1285) at com.appiancorp.ap2.mail.Mail.sendMessage(Mail.java:416) at com.appiancorp.ap2.mail.Mail.sendMessage(Mail.java:196) at com.appiancorp.ap2.mail.Mail.sendMailWithAttachment(Mail.java:265) at com.appiancorp.ap2.mail.Mail.sendMail(Mail.java:225) at com.appiancorp.process.engine.AbstractMailRequest.sendEmail(AbstractMailRequest.java:297) ... 11 more
custom.properties:
conf.mailhandler.ntf_sndr_addr=Auto_EPMC-IACC_RPASupport@epam.com conf.mailhandler.email.domain=epam.com conf.mailhandler.mail.smtp.host=smtp.office365.com:587 conf.mailhandler.mail.smtp.auth=true conf.mailhandler.mail.user=Auto_EPMC-IACC_RPASupport@epam.com conf.mailhandler.mail.smtp.starttls.enable=true conf.mailhandler.mail.smtp.starttls.required=false
passwords.properties:
conf.password.SMTP=*****
I checked my credentials via postfix and it works properly.
Discussion posts and replies are publicly visible
Could you please show the configuration of Send Email Smart Service.
Hi @kumarV2378!
Thank you for your answer, but where can I find this settings?
Do I need Email Smart Service for resset password?
I just rebooted server, now email sending work properly.
I guess for the root cause you can raise a ticket to the Appian.