I can't access my administrator account (I'm the Master Admin)


I am the administrator of my account, today I tried to log in like every day, and it appeared that the username and password are wrong (I have not changed either the username or the password).

I click on "Forgot your password?" , I enter the username of my account and I receive the following in my email:


Dear Master Admin,

We recently received a request to reset your password. However, it is not currently possible to reset your password because your user account is deactivated.

You should contact your site administrator if you need to reset your password or if you did not expect this email.

Thank you,



See the images bellow

  Discussion posts and replies are publicly visible

Parents Reply Children