System Admin Access

Question

Hi all,
We have a deployment account in QA having system admin access. For some nodes, we are using lane assignment as "Run as whoever designed the process model". In one of the nodes, we are retrieving data from a record but due to some reason, data is not being retrieved(that PV is empty). Same code is working in dev but not in test. The only difference is In dev, it runs with my name and in QA, it runs with the deployment account name. Even though its a system admin account, should it be added to viewers group for retrieving data? Is there any missing piece over here?

Shubham Aware · Answer

Sarathkumar R System Admin access grants administrative rights but doesn't guarantee read access to specific data records. Verify if the record tries to access in QA has viewer permissions granted to the deployment account. Try changing lane assignment for testing (user with known access).

Dan Lluhi · Answer

Yes, if you are using newer synced records with record-level security, then you will need to give your system administrator account permission to view the records you want to query. Even though being a system admin gives you access to almost everything in Appian, the new record-level security works a little bit differently.

System Admin Access

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