Hi all,We have a deployment account in QA having system admin access. For some nodes, we are using lane assignment as "Run as whoever designed the process model". In one of the nodes, we are retrieving data from a record but due to some reason, data is not being retrieved(that PV is empty). Same code is working in dev but not in test. The only difference is In dev, it runs with my name and in QA, it runs with the deployment account name. Even though its a system admin account, should it be added to viewers group for retrieving data? Is there any missing piece over here?
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To resolve the issue with the system admin account not retrieving data from records in Appian:
Confirm Record Permissions:
Ensure the system admin account has viewer permissions on the specific records, as record-level security may restrict access despite admin privileges.
Test with Known Access:
Temporarily change the lane assignment to a user with confirmed access to the records for testing purposes.
Note:
System Admin accounts provide administrative privileges in Appian, but they don't automatically bypass Record-Level Security restrictions. You need to explicitly grant the necessary permissions for the account to access specific record data.