Hi, We are trying to import a package(Tempo based Application) from one env

pritamd over 10 years ago

Hi,
We are trying to import a package(Tempo based Application) from one environment to another.
The only difference in these two environments is that of the Data source names.

On trying to import, the import gets stuck and we do not see any movement in logs as well as alerts.

We have tried an incremental packaging approach as well which did not work out for us.
Any advise on this? ...

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0 Eduardo Fuentes
Appian Employee
over 10 years ago

- If someone else logs in from a different computer, do they see the import completes?
- You can track the progress of the import by temporarily changing the logger to DEBUG in \\runtime_ear|ear\\suite.ear\\resources\\appian_log4j.properties by adding this line

log4j.logger.com.appiancorp.ix=DEBUG

wait 5 minutes, then try the import again. Monitor the CPU usage on the server, once it's low again review the end of the log to confirm whether the import completed. It could be the client is not receiving the notification back from the server but the server is completing the import.
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