Our Admin Console at /suite/admin is not working. The page resolves to a red bo

seanm427 over 10 years ago

Our Admin Console at /suite/admin is not working. The page resolves to a red box with no text and an OK button in it. There's no other information on the screen. Clicking the OK button sends me to a blank SAIL interface designer. Any ideas?...

Discussion posts and replies are publicly visible

0 Aleksi White
Appian Employee
over 10 years ago

Could you attach a screenshot of the error and the application-server.log?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 seanm427 over 10 years ago

I've attached a screenshot of what comes up at /suite/admin

No error is logged when accessing /suite/admin and application-server.log does not contain any references to /suite/admin or anything close to it
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Aleksi White
Appian Employee
over 10 years ago

Does this happen in other browsers?
Do other users notice the same behavior?
What version of IE is this?
Were there any changes in your environment prior to this happening?
Try clearing your cache, cookies, and temporary internet files
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 seanm427 over 10 years ago

Happens consistently in FireFox 33 and IE 11.

There were no changes to the environment, I'm not entirely sure it's ever worked. Clearing cache, cookies and temp internet files does not change the current functionality.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 seanm427 over 10 years ago

Seems to be an issue with using IIS in front of Appian, will investigate more.

Thanks.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Aleksi White
Appian Employee
over 10 years ago

In IIS, enable double escaping of URLs, restart IIS, then try again
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel