Hi Team,
I have observed a strange case happening, For one of my account "XYZ", I'm unable to receive emails using "Send Email Smart service" from past two days. My hunch is, in the system logs, I see it as locked. Is this issue due to that or what could be case, here?
Workflow: I have process model, that sends an email. That has input of a group as constant with the users included.
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In Appian, user accounts are Active or Inactive - we do not have "locked". I'm not sure what this system log is referring to, but if no error is generated on the Appian side I would check the SMTP/email account side of things. Can the user access their mailbox but is not seeing new mail delivered, etc?