We are using Self Managed instance of Appian in Kubernetes. We have configured session timeout for 20 minutes in Admin console and using native login.
This is working for System administrators but not working for Basic users. Do we need to update anywhere else for the same or do we need to configure this in server level.
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There should be no difference. Are the basic users using native login as well?
https://docs.appian.com/suite/help/25.1/Appian_Administration_Console.html#session-timeout
yes, basic users also using the native login
Very odd. I would log a support ticket.
Do we need to add the basic users in any of the system groups or do we need to configure this in custom.properties file?
No to my knowledge. This setting should apply to all users.