Receiving an error on mobile forms when trying to start a process. I have access

This will happen if you forgot the following mount/directive in your web server configuration:

a) For Apache (mod_jk.conf)

JkMount /suite/rest/* LoadBalancer

b) For IIS (uriworkermap.properties)

/suite/rest/*=wlb

When this happens, you can login with the mobile App but when starting an action, even if the user has the right privileges granted you will get the following error:

"You may not have permission to complete this action"

Make sure to add the missing mount/directive and restart your web server.

Also take a look at your application-server.log if you see the error below it will mean that the "Action not available. You may not have permission to complete this action " error's root cause is that your environment is running Java JDK 7, while Appian is certified to work with JDK 6 only as specified in the System Requirements Guide: forum.appian.com/.../Appian_6.6.x_System_Requirements

2013-01-11 12:24:49,789 [http-0.0.0.0-8080-3] ERROR com.atlassian.plugin.servlet.DefaultServletModuleManager - Unable to create filter
com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NoClassDefFoundError: javax/script/Bindings
....
Caused by: java.lang.NoClassDefFoundError: javax/script/Bindings
at java.lang.Class.getDeclaredConstructors0(Native Method)
...
2013-01-11 12:24:50,355 [http-0.0.0.0-8080-3] ERROR com.appiancorp.ap2.PortalResponse - Error: 404 Message: /suite/rest/a/model/latest/1073/form

If thisis the case please uninstall JDK 7, reinstall JDK6 (www.oracle.com/.../java-archive-downloads-javase6-419409.html and set your JAVA_HOME variable to the newly installed JDK 1.6

You can easily confirm this is the root cause by executing in the command prompt: java -version