Unable to create support case

I'm trying to create a new support case
Unable to create a support case and I get the following error:
You are unable to create a support case. You may not have a valid support contract for your organization. Please contact Appian Technical Support if you believe this to be in error.
Please it is very important because we can not run any production process....

OriginalPostID-133707

OriginalPostID-133707

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