Workpoller errors in Application server log

madhubindug over 9 years ago

Hi All,

I observed since last two days there are few errors related to "ERROR com.appiancorp.ra.workpoller.WorkPoller - Could not obtain 3 thread(s) after 2370000 attempts in work poller", and during this time when we have created instances, they are taking lot of time to move to next step and sometimes instances is listed under task and waiting before start activity.
I have restarted the servers still find the issue. Appreciate if someone help me understand with the process to find which application is creating this issue with permanent fix for this.

Thanks,
Madhu

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0 Eduardo Fuentes
Appian Employee
over 8 years ago

You should continue to work with Appian Solution Engineering via support case to investigate this further.

What you need to send in the ticket is the following:

When you see the issue on Monday please follow the guide below to take multiple thread dumps before you perform a restart. Please provide at least 5-6 thread dumps at an interval of 2 minutes before you restart:
forum.appian.com/.../kb-1159.html
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0 Eduardo Fuentes
Appian Employee
over 8 years ago

You should continue to work with Appian Solution Engineering via support case to investigate this further.

What you need to send in the ticket is the following:

When you see the issue on Monday please follow the guide below to take multiple thread dumps before you perform a restart. Please provide at least 5-6 thread dumps at an interval of 2 minutes before you restart:
forum.appian.com/.../kb-1159.html
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