Hi Everyone I've an android phone (galaxy s5) and the Appian app, i try to a

marcoc200 over 10 years ago

Hi Everyone I've an android phone (galaxy s5) and the Appian app, i try to access to our production site but it say "impossible to create a safe connection to the server (SSL certificate not valid). please contact the system administrator."
Maybe that it depends from the fact that in the application it ask me to insert the ip and as default is setted https.// but our site is http:// ? How can i install a ssl certificate on my mobile phone?

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0 stephanek over 10 years ago

try to check these :
- Normally is your appian installation available over http or https ?
- if you are using any ssl certificate i guess at your webserver Layer. is this a self signed certificate ?
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0 marcoc200 over 10 years ago

I've checked the site is https:// but the same error message appear
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0 stephanek over 10 years ago

i would basically asked first if other Users can connect trough mobile app or it's the first time anyone try to use the Mobile App ?
which version of the Appian for mobile are you using ?
Is the certificate you are using was self Signed ? if it's the case as far as i know appian for Mobile will not work in case you have self Signed certificates.
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0 marcoc200 over 10 years ago

Some user Can accesso but only user with ios and Not with the Last version of Ios. The versione of the app i 2.7.2. About the certificate di you Mean the certificate on my Phone? In this case i don't know, The mobile is new and I have Not installed any Self significa certificates
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