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Hello, I have noticed cases where executing CHECKENGINE displays some
thanosm
over 9 years ago
Hello,
I have noticed cases where executing CHECKENGINE displays some engines with ERROR and a description of GW has restarted <#> times. However, the system is responsive and all automatic and manual checkpoints have succeeded going back 2-3 days.
What does the description "GW has restarted # times" mean exactly? What is its impact on the system?
Regards,
Thanos
OriginalPostID-146877
OriginalPostID-146877
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Alok Mohare
Appian Employee
over 9 years ago
Typically, a Gateway restart should not be an issue, unless a gateway is restarting continuously. However, it is still important to address the cause of the Gateway restart, to ensure that the message can be safely dis-regarded (if the gateway restarted a couple of times.
Also, note that the message will be cleared from the check-engine script, once you do a complete restart of the Appian Engines.
To investigate the cause of your restart further, can you attach:
a) The complete check-engine log
b) The gw_*.log and db_*.log for one of the Appian Engines where you see the message "Gateway has restarted # times"?
The check-engine log will provide the time stamp from when the Gateway restart and I would like to check the gw_*.log for the root cause of the Gateway restart.
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Alok Mohare
Appian Employee
over 9 years ago
Typically, a Gateway restart should not be an issue, unless a gateway is restarting continuously. However, it is still important to address the cause of the Gateway restart, to ensure that the message can be safely dis-regarded (if the gateway restarted a couple of times.
Also, note that the message will be cleared from the check-engine script, once you do a complete restart of the Appian Engines.
To investigate the cause of your restart further, can you attach:
a) The complete check-engine log
b) The gw_*.log and db_*.log for one of the Appian Engines where you see the message "Gateway has restarted # times"?
The check-engine log will provide the time stamp from when the Gateway restart and I would like to check the gw_*.log for the root cause of the Gateway restart.
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