Trying to log in to Appian 7.9 cannot login using Windows 8.1 and internet Explo

marcoc200 over 10 years ago

Trying to log in to Appian 7.9 cannot login using Windows 8.1 and internet Explorer 11.0.9600.17728. Using the same Username and password on a different pc with Windows 7 and the same browser configuration and version can login??? the error message that appear is Error 401 unauthorized. Any Idea?

Discussion posts and replies are publicly visible

0 Eduardo Fuentes
Appian Employee
over 10 years ago

Maybe the system does IP Filtering to prevent access from outside the corporate network.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 anass over 10 years ago

Hi Eduardo, What could be the solution to resolve this ?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Eduardo Fuentes
Appian Employee
over 10 years ago

You need to check with the owners of the environment to see if they are preventing the access from outside certain range of IPs

Additionally see if by refreshing the browser and logging in again the issue is resolved.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 anass over 10 years ago

Thanks Eduardo, Issue still persist after refreshing but yes there is some IP filtering exist but the same site was working before upgrade.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Eduardo Fuentes
Appian Employee
over 10 years ago

You may want to check with the administrators to see if they see something in their logs about the 401 to determine whether it's IP filtering related or Appian security related. I don't think this is related to the upgrade itself nor to the version of Windows you are using to connect.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 anass over 10 years ago

Thanks for the update let me check on this.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 mohammads
Certified Senior Developer
over 10 years ago

We have faced the same issue and it turned out a firewall issue. Check firewall setting on both the machines.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 gauravp over 10 years ago

Issue resolved after creating spring-07 file(disable-url-rewriting="true" )
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel