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Is there any way to update the username of an existing Appian user? We have
mikej117
over 9 years ago
Is there any way to update the username of an existing Appian user?
We have an issue where the username has been entered as uppercase, but we are expecting it to be lowercase in rules and processes.
OriginalPostID-148063
OriginalPostID-148063
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akshayan
Certified Lead Developer
over 9 years ago
Yes, you can use rename users smart service
forum.appian.com/.../summary
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akshayan
Certified Lead Developer
over 9 years ago
Since you can not use the same username (in lowercase) while renaming, you have to change the username ana to a temporary name and rename it back to the desired username in lowercase,e.g., change from JOHN to JOHN.TMP and then change it to john
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mikej117
over 9 years ago
Great, thanks!
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mikej117
over 9 years ago
Sorry, I just noticed that plugin is not cloud approved :(
Are there any other ways to achieve this?
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Mike Schmitt
Certified Lead Developer
over 9 years ago
My team was faced with a similar issue (luckily with just a couple of users) and we had to file a case with cloud support to have them do it.
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