Hi, I found this error when I try to login. All users are not found the same iss

heriz over 9 years ago

Hi, I found this error when I try to login. All users are not found the same issue (login failed).
Anyone found this error before?
Thank you.

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0 heriz over 9 years ago

Error log :
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0 Eduardo Fuentes
Appian Employee
over 9 years ago

is this when you do /suite/designer?

try /suite/tempo
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0 heriz over 9 years ago

no, its when I suing /suite/tempo. Any idea?
Thanks.
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0 Eduardo Fuentes
Appian Employee
over 9 years ago

It seems the engines are not running. Run checkengine to confirm.
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0 heriz over 9 years ago

I found this error (attached). How to solve this issue?
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0 Eduardo Fuentes
Appian Employee
over 9 years ago

Stop the application server
Stop the engines with stop-suite.bat
Wait for the CPU usage to go down ~0%
Start the Windows Task Manager to make sure no k.exe processes are running (if still up, kill them if not using CPU)
Start the environment the normal way you do
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0 Jaggu over 9 years ago

This error also occurs when you are basic user and you trying to access designer portal. try to login to ".............appiancloud.com/suite/tempo"
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