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Issues with Configuring Email Server

Venu

Hi,

I am trying to configure mail server in Appian V7.10 so an email can be sent using office365 account.
While sending emails Appian reads the configurations mentioned in custom.properties (configuarations suggested in forum.appian.com/.../Mail_Server_Setup.html). But we are facing problem while sending mails.

Steps followed:

we configured office365 as mail server, configured this as SMTP host.
we did the setting as mentioned in forum. forum.appian.com/.../Mail_Server_Setup.html
conf.mailhandler.mail.smtp.host=SMTP_HOST:PORT
conf.mailhandler.mail.smtp.auth=true
conf.mailhandler.mail.user=myuser@abc.com
conf.mailhandler.mail.transport.protocol=smtp
password is mentioned in password.properties file.
conf.password.SMTP=mypassword

Notification sender is also configured.
conf.mailhandler.ntf_sndr_addr=myuser@abc.com
conf.mailhandler.ntf_sndr_name=myuser

We tested the connectivity from the appian...

OriginalPostID-167251

OriginalPostID-167251

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  • 0
    Appian Employee
    It looks like that is actually a different error. Please confirm that you are using the correct credentials to access the email account, that you are using a port that is available, and that you are still able to connect via telnet. Also please double-check that you have correctly configured the custom.properties file. From the information you have provided, it appears that you may not have configured the "Rendering Email Body" section of the properties. After verifying these things, if the problem persists, please attach your custom.properties file and your application-server.log file (found in your <APPIAN_HOME>/logs folder) so that I can review them further.
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  • 0
    Appian Employee
    It looks like that is actually a different error. Please confirm that you are using the correct credentials to access the email account, that you are using a port that is available, and that you are still able to connect via telnet. Also please double-check that you have correctly configured the custom.properties file. From the information you have provided, it appears that you may not have configured the "Rendering Email Body" section of the properties. After verifying these things, if the problem persists, please attach your custom.properties file and your application-server.log file (found in your <APPIAN_HOME>/logs folder) so that I can review them further.
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