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Issues with Configuring Email Server

Venu

Hi,

I am trying to configure mail server in Appian V7.10 so an email can be sent using office365 account.
While sending emails Appian reads the configurations mentioned in custom.properties (configuarations suggested in forum.appian.com/.../Mail_Server_Setup.html). But we are facing problem while sending mails.

Steps followed:

we configured office365 as mail server, configured this as SMTP host.
we did the setting as mentioned in forum. forum.appian.com/.../Mail_Server_Setup.html
conf.mailhandler.mail.smtp.host=SMTP_HOST:PORT
conf.mailhandler.mail.smtp.auth=true
conf.mailhandler.mail.user=myuser@abc.com
conf.mailhandler.mail.transport.protocol=smtp
password is mentioned in password.properties file.
conf.password.SMTP=mypassword

Notification sender is also configured.
conf.mailhandler.ntf_sndr_addr=myuser@abc.com
conf.mailhandler.ntf_sndr_name=myuser

We tested the connectivity from the appian...

OriginalPostID-167251

OriginalPostID-167251

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  • 0
    Appian Employee
    It seems we're making progress, we no longer get the SSL error because we configured Appian not to fail if the mail server doesn't support SSL.

    Now you need to troubleshoot the authentication problem.

    I suggest you verify the syntax for the username and the password. No domain is required at all in the username.

    I also suggest you retry creating the passwords.properties
Reply
  • 0
    Appian Employee
    It seems we're making progress, we no longer get the SSL error because we configured Appian not to fail if the mail server doesn't support SSL.

    Now you need to troubleshoot the authentication problem.

    I suggest you verify the syntax for the username and the password. No domain is required at all in the username.

    I also suggest you retry creating the passwords.properties
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