I have upgraded Appian from 7.9 to 7.11. After finished the LDAP authentication

hooday over 9 years ago

I have upgraded Appian from 7.9 to 7.11. After finished the LDAP authentication setup, all the local user can't login again no matter we reset the password in DESIGNER. Once the LDAP authentication was disabled, the local account can login again. I would like to know how to solve this problem.

Discussion posts and replies are publicly visible

0 harrys over 9 years ago

Are your local user account names the same as your AD-specific account names? If this is the case, you'd want to use your AD-specific password, although I have seen instances where the original local password trumped AD.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 hooday over 9 years ago

Hi Harrys, the local user account names is not in AD. Thanks.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 harrys over 9 years ago

And the LDAP authentication is working correctly - all LDAP users can log in without issues? Also, were the local users created in Appian 7.9 or 7.11?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 hooday over 9 years ago

All LDAP users can log in successfully. I have tried to create a local user in 7.11, but it can't login too.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 harrys over 9 years ago

Check out step 6 under the section, "Configuring LDAP Authentication with Admin Console" in the following Help location: /suite/help/7.11/Migrating_LDAP_Configuration_to_Administration_Console.html.

It looks like unless you've configured an LDAP group, then Appian credentials can't be used anymore.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 hooday over 9 years ago

Thanks Harrys. I followed the instruction to switch on the ‘Restrict LDAP authentication to a specific group’ and then assign the Application User group on it. After that the local user can login successfully.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel