Missing Icons Since Upgrade

The BASE_PATH property (conf.suite.BASE_PATH=) should point to wherever you host the <Appian_home>/_admin which is the filesystem used by Appian:
forum.appian.com/.../Internal_Data.html

It might have gotten out of sync depending on how you install Appian. If the <Appian_home> directory was copied over from another location then this file(appian_home.properties) will be pointing to a path where Appian was originally installed.

Dear Tejas Kargutkar ,

I have encountered the same problem; I create the new Appian directory by installation .exe in my 2 app server then I sync the <APPIAN_HOME>/_admin/accdocs1, <APPIAN_HOME>/_admin/accdocs2, and <APPIAN_HOME>/_admin/accdocs3 with a shared folder by setting the conf.suite.BASE_PATH=<SHARED_DIR>.

However when I ran my second app server alone, this problem appears.

Do you have any idea that what should I do?

Please check if the following link helps:
community.appian.com/.../kb-1269-missing-default-system-icons-in-end-user-interface

hi Tejas Kargutkar (tejas.kargutkar)

Thanks for your help!

I have import the records.zip in application and restart Application Server, but it still fails....

 

When this issue happens, can you tail the application server log and let me know what error is observed ? Or you can also do the following:
1.Stop Jboss.
2.Remove the cache by deleting the following directories:
jboss_home/standalone/tmp,
jboss_home/standalone/log,
jboss_home/standalone/data

3.Start Jboss
5.Reproduce the issue
6.Attach the newly generated jboss_home/standalone/log/server.log to the case notes.

When this issue happens, can you tail the application server log and let me know what error is observed ? Or you can also do the following:
1.Stop Jboss.
2.Remove the cache by deleting the following directories:
jboss_home/standalone/tmp,
jboss_home/standalone/log,
jboss_home/standalone/data

3.Start Jboss
5.Reproduce the issue
6.Attach the newly generated jboss_home/standalone/log/server.log to the case notes.