We configured Appian to receive email. It works just fine when I include "[

shelzle over 11 years ago

We configured Appian to receive email. It works just fine when I include "[DestinationPMUUID=xxxxx]" in the body of the mail. My process is started an I can act on the received mail. Now I want to do static routing of a certain email address to a specific process model.

In the wiki this looks like this.

conf.mailhandler.alias.HelpDeskRequest=processmodeluuid0004cedf-a045-8000-234b-c0a8031014c0

Now my mail address has a dot in it like "Help.Desk.Request". How do I have to do the configuration for this?...

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0 Arjun Devadas over 11 years ago

Hello shelzle ,

You can configure the routing alias to be -

conf.mailhandler.alias.Help.Desk.Request=processmodeluuid0004cedf-a045-8000-234b-c0a8031014c0

We did an almost similar configuration.
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0 shelzle over 11 years ago

Thanks. We tried that without success but this might have been another problem.
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0 Arjun Devadas over 11 years ago

Hope you have changed the email address in ejb-jar.xml
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0 shelzle over 11 years ago

Hm...I send email without any routing info to the mailbox. My app server logfile tells me that no routing info can be found. No process is started. When I include "[DestinationPMUUID=xxx]" in the mail it works.

So??? Does the config in custom properties need to match to anything in the ejb-jar.xml? Like "<recipientName>"?
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0 shelzle over 11 years ago

The mail address I use also has some dashes in it like "a-b-c.d-e". My custom props looks like this

conf.mailhandler.alias.a-b-c.d-e=processmodeluuidXXX
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0 shelzle over 11 years ago

Problem solved. The mail poller does not reload settings from custom properties when running and needs a restart.
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