Hi, We are getting the below error message while trying to save the c

Hi,

We are getting the below error message while trying to save the changes made to various Appian objects -

1) while saving process model changes -> "An Unknown error has occurred while saving the process model"

2) while saving an interface -> The page could not be loaded. [HTTP Code = 504] (APNX-1-4279-001)

On checking the server logs, I see the below error message corresponding to both aforementioned errors

INFO [stdout] (elasticsearch[Client 30F03352][transport_client_worker][T#2]{New I/O worker #2}) 2016-06-08 06:26:07,987 [elasticsearch[Client 30F03352][transport_client_worker][T#2]{New I/O worker #2}] ERROR com.appian.dl.repo.es.LoggingBulkResponseActionListener - Bulk request failures occurred. Summary: [opType=index, index=designer-objects-ia, type=DT-10, status=SERVICE_UNAVAILABLE, count=1, firstMessage=UnavailableShardsException[[designer-objects-ia][0] Primary shard is not active or is...

Error_Logs.txt

OriginalPostID-216637

OriginalPostID-216637

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  • I am unable to find the text portion you asked me to look for in search -server.log, however I am able to see the below error -

    [2016-06-09 07:06:27,572][DEBUG][org.elasticsearch.action.bulk] [Node localhost:9300] observer: timeout notification from cluster service. timeout setting [1m], time since start [1m]
    [2016-06-09 07:06:27,574][DEBUG][org.elasticsearch.action.search.type] [Node localhost:9300] All shards failed for phase: [query]
    org.elasticsearch.action.NoShardAvailableActionException: [designer-objects-ia][0] null

    I have attached the search-server.log for reference.

    Thank You Prosenjit.

    search-server.log

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  • I am unable to find the text portion you asked me to look for in search -server.log, however I am able to see the below error -

    [2016-06-09 07:06:27,572][DEBUG][org.elasticsearch.action.bulk] [Node localhost:9300] observer: timeout notification from cluster service. timeout setting [1m], time since start [1m]
    [2016-06-09 07:06:27,574][DEBUG][org.elasticsearch.action.search.type] [Node localhost:9300] All shards failed for phase: [query]
    org.elasticsearch.action.NoShardAvailableActionException: [designer-objects-ia][0] null

    I have attached the search-server.log for reference.

    Thank You Prosenjit.

    search-server.log

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