Triggering Process Model Using Email

Hi All,

We are trying to trigger the process using email ("sampleMail@xyz.com")through "IMAPS". I followed the steps as mentioned in the mail server setup but I'm facing some issues in achieving it.
1. In ejb-jar.xml file, for mail server it's given as "popmail.xyz.xom", but what should be configured actually. Is that mailbox address or "popmail" itself.
2. Should "ejbName" in ejb-jar.xml file be "EmailHandlerBean" or any customized name like "sampleMailbox".
3. Also should the alias name in custom.prop file be the same as "ejbname" or the mailbox what we are reading.
4. We have tried giving the mail server as "popmail.xyz.com" and ejbname as "EmailHandlerBean" and alias as "sampleMail" and we got the following error.

2017-01-05 09:42:13,551 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: trying to connect to host "popmail.xyz.com", port 993, isSSL true...

OriginalPostID-256185

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    2017-01-05 09:42:14,150 GMT INFO [stdout] (Appian MailActivation - 1) * OK The Microsoft Exchange IMAP4 service is ready.
    2017-01-05 09:42:14,151 GMT INFO [stdout] (Appian MailActivation - 1) A0 CAPABILITY
    2017-01-05 09:42:14,201 GMT INFO [stdout] (Appian MailActivation - 1) * CAPABILITY IMAP4 IMAP4rev1 AUTH=NTLM AUTH=GSSAPI AUTH=PLAIN UIDPLUS CHILDREN IDLE NAMESPACE LITERAL+
    2017-01-05 09:42:14,201 GMT INFO [stdout] (Appian MailActivation - 1) A0 OK CAPABILITY completed.
    2017-01-05 09:42:14,201 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG IMAP: AUTH: NTLM
    2017-01-05 09:42:14,201 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG IMAP: AUTH: GSSAPI
    2017-01-05 09:42:14,201 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG IMAP: AUTH: PLAIN
    2017-01-05 09:42:14,208 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: protocolConnect login, host=popmail.xyz.com, user=username, password=<non-null>
    2017-01-05 09:42:14,209 GMT INFO [stdout] (Appian MailActivatio...
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  • ...
    2017-01-05 09:42:14,150 GMT INFO [stdout] (Appian MailActivation - 1) * OK The Microsoft Exchange IMAP4 service is ready.
    2017-01-05 09:42:14,151 GMT INFO [stdout] (Appian MailActivation - 1) A0 CAPABILITY
    2017-01-05 09:42:14,201 GMT INFO [stdout] (Appian MailActivation - 1) * CAPABILITY IMAP4 IMAP4rev1 AUTH=NTLM AUTH=GSSAPI AUTH=PLAIN UIDPLUS CHILDREN IDLE NAMESPACE LITERAL+
    2017-01-05 09:42:14,201 GMT INFO [stdout] (Appian MailActivation - 1) A0 OK CAPABILITY completed.
    2017-01-05 09:42:14,201 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG IMAP: AUTH: NTLM
    2017-01-05 09:42:14,201 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG IMAP: AUTH: GSSAPI
    2017-01-05 09:42:14,201 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG IMAP: AUTH: PLAIN
    2017-01-05 09:42:14,208 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: protocolConnect login, host=popmail.xyz.com, user=username, password=<non-null>
    2017-01-05 09:42:14,209 GMT INFO [stdout] (Appian MailActivatio...
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