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Triggering Process Model Using Email

karthighak
Hi All,

We are trying to trigger the process using email ("sampleMail@xyz.com")through "IMAPS". I followed the steps as mentioned in the mail server setup but I'm facing some issues in achieving it.
1. In ejb-jar.xml file, for mail server it's given as "popmail.xyz.xom", but what should be configured actually. Is that mailbox address or "popmail" itself.
2. Should "ejbName" in ejb-jar.xml file be "EmailHandlerBean" or any customized name like "sampleMailbox".
3. Also should the alias name in custom.prop file be the same as "ejbname" or the mailbox what we are reading.
4. We have tried giving the mail server as "popmail.xyz.com" and ejbname as "EmailHandlerBean" and alias as "sampleMail" and we got the following error.

2017-01-05 09:42:13,551 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: trying to connect to host "popmail.xyz.com", port 993, isSSL true...

OriginalPostID-256185

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  • 0
    Tom,
    Please find below sample logs. We also don't see any errors but our process model is not getting triggered.

    2017-01-09 10:40:27,927 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: JavaMail version 1.4.5.redhat-2
    2017-01-09 10:40:27,930 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
    2017-01-09 10:40:27,930 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: Tables of loaded providers
    2017-01-09 10:40:27,930 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: Providers Listed By Class Name: {com.sun.mail.smtp.SMTPSSLTransport=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.imap.IMAPSSLStore=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3SSLStore=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc]}
    2017-01-09 10:40:27,931 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: Providers Listed By Protocol: {imaps=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], smtps=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], pop3s=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]}
    2017-01-09 10:40:27,932 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map
    2017-01-09 10:40:27,933 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: setDebug: JavaMail version 1.4.5.redhat-2
    2017-01-09 10:40:27,935 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: getProvider() returning javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc]
    2017-01-09 10:40:27,946 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: mail.imap.fetchsize: 16384
    2017-01-09 10:40:27,946 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: mail.imap.statuscachetimeout: 1000
    2017-01-09 10:40:27,946 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: mail.imap.appendbuffersize: -1
    2017-01-09 10:40:27,946 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: mail.imap.minidletime: 10
    2017-01-09 10:40:27,947 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: trying to connect to host "amtastage.XYZ.com", port 993, isSSL true
    2017-01-09 10:41:28,043 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: JavaMail version 1.4.5.redhat-2
    2017-01-09 10:41:28,045 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
    2017-01-09 10:41:28,045 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: Tables of loaded providers
    2017-01-09 10:41:28,045 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: Providers Listed By Class Name: {com.sun.mail.smtp.SMTPSSLTransport=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.imap.IMAPSSLStore=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3SSLStore=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=javax.mail.Provi
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  • 0
    Tom,
    Please find below sample logs. We also don't see any errors but our process model is not getting triggered.

    2017-01-09 10:40:27,927 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: JavaMail version 1.4.5.redhat-2
    2017-01-09 10:40:27,930 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
    2017-01-09 10:40:27,930 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: Tables of loaded providers
    2017-01-09 10:40:27,930 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: Providers Listed By Class Name: {com.sun.mail.smtp.SMTPSSLTransport=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.imap.IMAPSSLStore=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3SSLStore=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc]}
    2017-01-09 10:40:27,931 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: Providers Listed By Protocol: {imaps=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], smtps=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], pop3s=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]}
    2017-01-09 10:40:27,932 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map
    2017-01-09 10:40:27,933 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: setDebug: JavaMail version 1.4.5.redhat-2
    2017-01-09 10:40:27,935 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: getProvider() returning javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc]
    2017-01-09 10:40:27,946 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: mail.imap.fetchsize: 16384
    2017-01-09 10:40:27,946 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: mail.imap.statuscachetimeout: 1000
    2017-01-09 10:40:27,946 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: mail.imap.appendbuffersize: -1
    2017-01-09 10:40:27,946 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: mail.imap.minidletime: 10
    2017-01-09 10:40:27,947 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: trying to connect to host "amtastage.XYZ.com", port 993, isSSL true
    2017-01-09 10:41:28,043 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: JavaMail version 1.4.5.redhat-2
    2017-01-09 10:41:28,045 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
    2017-01-09 10:41:28,045 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: Tables of loaded providers
    2017-01-09 10:41:28,045 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: Providers Listed By Class Name: {com.sun.mail.smtp.SMTPSSLTransport=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.imap.IMAPSSLStore=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3SSLStore=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=javax.mail.Provi
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