Triggering Process Model Using Email

karthighak over 7 years ago

Hi All,

We are trying to trigger the process using email ("sampleMail@xyz.com")through "IMAPS". I followed the steps as mentioned in the mail server setup but I'm facing some issues in achieving it.
1. In ejb-jar.xml file, for mail server it's given as "popmail.xyz.xom", but what should be configured actually. Is that mailbox address or "popmail" itself.
2. Should "ejbName" in ejb-jar.xml file be "EmailHandlerBean" or any customized name like "sampleMailbox".
3. Also should the alias name in custom.prop file be the same as "ejbname" or the mailbox what we are reading.
4. We have tried giving the mail server as "popmail.xyz.com" and ejbname as "EmailHandlerBean" and alias as "sampleMail" and we got the following error.

2017-01-05 09:42:13,551 GMT INFO [stdout] (Appian MailActivation - 1) DEBUG: trying to connect to host "popmail.xyz.com", port 993, isSSL true...

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0 Tom Ryan
Appian Employee
over 7 years ago

From those logs we can see that the connection is getting as far as the step

DEBUG: trying to connect to host "amtastage.XYZ.com", port 993, isSSL true

but it doesnt appear to get any further. There are no errors, but normally we would see additional logging if the connection was successful. Do you see anything from the mail server side? Also, for readability, you can attach the log file rather than pasting the log contents in the comment.

Regarding routing configurations, that is also mentioned in the documentation:

forum.appian.com/.../Mail_Server_Setup.html
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0 Tom Ryan
Appian Employee
over 7 years ago

From those logs we can see that the connection is getting as far as the step

DEBUG: trying to connect to host "amtastage.XYZ.com", port 993, isSSL true

but it doesnt appear to get any further. There are no errors, but normally we would see additional logging if the connection was successful. Do you see anything from the mail server side? Also, for readability, you can attach the log file rather than pasting the log contents in the comment.

Regarding routing configurations, that is also mentioned in the documentation:

forum.appian.com/.../Mail_Server_Setup.html
Cancel
Vote Up 0 Vote Down

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