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Getting Error: com.appiancorp.suiteapi.common.exceptions.InvalidUserException: User does not exist

tushark171
Hello,

When I'm trying to login using different users, most of the time I'm getting pink pop-up Saying "A Server error encountered while processing your request. Please try again".
When I checked server logs there is below exception. Also User is present in environment when I check from designer. After multiple tries I'm able login using that user. Some times if I try to login using same user from different machine it works first time it self.

2017-02-21 15:46:40,681 [[ACTIVE] ExecuteThread: '23' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR com.appiancorp.security.auth.AppianPortalSessionAuthenticationStrategy - com.appiancorp.suiteapi.common.exceptions.InvalidUserException: User does not exist
com.appiancorp.suiteapi.common.exceptions.InvalidUserException: User does not exist
at sun.reflec...

OriginalPostID-265677

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    ...t.GeneratedConstructorAccessor1300.newInstance(Unknown Source)
    at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
    at java.lang.reflect.Constructor.newInstance(Constructor.java:422)
    at com.appiancorp.kougar.mapper.Mapper.prepareThrowable(Mapper.java:144)
    at com.appiancorp.kougar.mapper.Mapper.request(Mapper.java:93)
    at com.appiancorp.kougar.services.KougarServiceInvocationHandler$KInvocationHandler.invoke(KougarServiceInvocationHandler.java:178)
    at com.appiancorp.kougar.services.KougarServiceInvocationHandler$KougarMethodInvocation.proceed(KougarServiceInvocationHandler.java:270)
    at com.appiancorp.security.authz.AuthorizationMethodInterceptor.invoke(AuthorizationMethodInterceptor.java:54)
    at com.appiancorp.kougar.services.KougarServiceInvocationHandler.invoke(KougarServiceInvocationHandler.java:307)
    at com.sun.proxy.$Proxy587.getLoginData(Unkno...
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    ...t.GeneratedConstructorAccessor1300.newInstance(Unknown Source)
    at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
    at java.lang.reflect.Constructor.newInstance(Constructor.java:422)
    at com.appiancorp.kougar.mapper.Mapper.prepareThrowable(Mapper.java:144)
    at com.appiancorp.kougar.mapper.Mapper.request(Mapper.java:93)
    at com.appiancorp.kougar.services.KougarServiceInvocationHandler$KInvocationHandler.invoke(KougarServiceInvocationHandler.java:178)
    at com.appiancorp.kougar.services.KougarServiceInvocationHandler$KougarMethodInvocation.proceed(KougarServiceInvocationHandler.java:270)
    at com.appiancorp.security.authz.AuthorizationMethodInterceptor.invoke(AuthorizationMethodInterceptor.java:54)
    at com.appiancorp.kougar.services.KougarServiceInvocationHandler.invoke(KougarServiceInvocationHandler.java:307)
    at com.sun.proxy.$Proxy587.getLoginData(Unkno...
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