How to address Self-Service model with Appian

We are new to Appian. We just installed Appian 7.3 along with the reference application. The reference application is great and we are able to see a full end-to-end process. However, it seems that the reference application doesn't address a Self-Service model for a customer to enter an order. Can someone help with the following questions:
1. For a Self Service model, would the end-user log into the Tempo interface or the Portal interface?
2. How would we guide the self-service user through a specific set of steps to place an order?
3. We noticed that the data for customers is in a customers data source. It is not the same as the records found in the People tab in the designer. So then in a Self-Service model, how would we perform tasks such as user administration? Or for that matter have the end-user of the Self Service portal log in?
Any help in understanding this will be appreciated.
Thanks
Sam....

OriginalPostID-88888

OriginalPostID-88888

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