Cloud Upgrades - First timer looking for detailed plan

Hello all,

We are planning to upgrade our new instance for the first time to the new 20.1 release and are looking for a more detailed perspective from anyone who has gone through the process and taken the time to document what actually happens on the day of. Most of the documentation I am finding is pretty light, i.e. get email>go grab a beer>wait for completion notification>test>next environment>etc. I need a little more detail to understand the order of operations and what to expect leading up to the "2 hours" and what happens after the upgrade is complete or what can go wrong and what should I do, etc. Thanks in advance!

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