I am looking to understand if there have been use cases where users have built apps using the Customization route instead of Configuration/Supported Customization, because Appian did not have the capability out of box.
Discussion posts and replies are publicly visible
That is difficult to answer. I think there are use cases that perfectly fit Appian and the other stretch the capabilities more or less. In my experience, the more you stretch it, tho more problems you will have and loose ease and speed of development and maintenance.
I agree with Stefan, when you add customizations you increase maintenance and risk. In my experience, for example, these can make upgrades much more difficult. We used to customize Appian 10+ years ago when the functionality was growing but not as robust as it is today. We are still just finishing removing all of the customizations and transitioning them to OOTB functionality as Appian has grown to cover all of our needs with supported functions.
I would implore to keep customizations as a last resort.
© 2022 Appian. All rights reserved.