Appian app for IT help-desk?

rameshk over 12 years ago

During a BPM conversation a prospect of ours showed interest in IT help-desk application and asked if BPM is the right way to go. Wanted to ask the community on pros and cons of doing that. I know some support type applications are build using BPM, but when it comes to IT help-desk I am not so sure. Especially how we can differentiate with tools like JIRA etc.

Any feedback is greatly appreciated.

Thanks
Ramesh...

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0 shelzle over 12 years ago

We are using Appian for our IT Helpdesk. Our big problem is that IT tends to expect a turnkey solution ready to be used rather than an empty BPM plattform for which they have to develop their own business processes for. So if you are able to get the IT see the benefit in developing their own processes and transform their organization into a process organization, then BPM is the way to go.

Just my humble opinion ...
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0 shelzle over 12 years ago

We are using Appian for our IT Helpdesk. Our big problem is that IT tends to expect a turnkey solution ready to be used rather than an empty BPM plattform for which they have to develop their own business processes for. So if you are able to get the IT see the benefit in developing their own processes and transform their organization into a process organization, then BPM is the way to go.

Just my humble opinion ...
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