Appian app for IT help-desk?

rameshk over 12 years ago

During a BPM conversation a prospect of ours showed interest in IT help-desk application and asked if BPM is the right way to go. Wanted to ask the community on pros and cons of doing that. I know some support type applications are build using BPM, but when it comes to IT help-desk I am not so sure. Especially how we can differentiate with tools like JIRA etc.

Any feedback is greatly appreciated.

Thanks
Ramesh...

Discussion posts and replies are publicly visible

Parents

0 rameshk over 12 years ago

Thanks for your feedback. Your comment on the distinction between a turn-key solution versus platform is very important. Just curious, did you evaluate any turn-key solutions like JIRA before branching out to BPM based IT helpdesk system?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Reply

0 rameshk over 12 years ago

Thanks for your feedback. Your comment on the distinction between a turn-key solution versus platform is very important. Just curious, did you evaluate any turn-key solutions like JIRA before branching out to BPM based IT helpdesk system?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Children

No Data