During a BPM conversation a prospect of ours showed interest in IT help-desk application and asked if BPM is the right way to go. Wanted to ask the community on pros and cons of doing that. I know some support type applications are build using BPM, but when it comes to IT help-desk I am not so sure. Especially how we can differentiate with tools like JIRA etc. Any feedback is greatly appreciated.ThanksRamesh...
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