Hi All,
I am looking for any pointers that anyone can provide from their past experience of handling OPERATE work for Appian platform, including bug fixes.
Lets assume the platform hosts around 5 High complexity applications and 5 Medium complexity applications.
what would be the parameters we should be looking out for in structuring the team for such operate work.
Really appreciate any advice / inputs from anyone. Thanks in advance.
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I would suggest reading the Appian Methodology Guide and then asking your questions here.
The Appian Delivery Methodology
It is a really complex question, with a long answer, which is difficult to answer in a few lines.
Thank you for response, you are certainly spot on when you say, its really difficult to answer in a few lines.I was just looking out for an example in the real world how are folks handling this. Few pointers from experience will help me a lot.
My question is: "How much of a difference does Appian make in terms of OPS compared to other tech?"
I mean, in general, you will need a properly implemented ITIL organization. Then, the actual support tasks will differ in their details, of course.