Hello Appian Community,
I’m exploring Appian Case Management and came across some implementations described as “case management style.” However, when researching, I see references to Appian Case Management as a native framework.
Observations from typical implementations:
Short-lived processes triggered on UI submission
Routing logic partly handled via staric Match() expressions
State stored in database tables
Audit/history maintained manually in tables
My questions:
1. In Appian, is Case Management a native framework that you configure, or is it just a coding style/pattern?
2. How can we objectively distinguish a true case management implementation from a hybrid or DB-driven workflow that only simulates case management?
3. Are there official Appian guidelines or best practices confirming this?
Thank you for your guidance!
Discussion posts and replies are publicly visible
Primarily Case Management Studio is an out of the box application suite. It is built using Appian's low-code/no-code capabilities and following the recommended best practices for an Appian solution.
The offering is meant to be used as a baseline solution which businesses can configure workflows on, as per need and suitability.
Each business can have different architecture or workflow steps for a Case Management solution yet the basics are same everywhere. By checking the implementation design evidently it easier to differentiate between various approaches. Again, depending on business needs, like how users want to interact with system, the designs, stages, use of portals or different devices, integrations, data management etc various things contribute to how solutions are differentiated!
In Appian Documentations, every component or pattern has a set of best practices documented against. The more you understand each design object and their way or working the best practices become clearer. E.g. processes should be short lived, memory and performance catering design should be implemented, how many and when queries should and should not happen - etc all these follow Appian's standard practices which goes into building a robust, scalable and stable solution.
As for Appian Case Management Studio or other Case Management solutions - both can be good as long as they are built to leverage Appian's capabilities and strengths instead of built using a bad design that impacts system badly!