In one of our production apps, we currently send emails directly from the main process models using the Send Email smart service.
As volume is increasing, we’re starting to rethink whether this is the best long-term approach.
For those who’ve worked on larger implementations — do you keep email logic in the main process, or move it to a reusable subprocess? Also curious how you’re handling retries and basic monitoring in production.
Just trying to sense-check our design as the app scales.
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I would also opt for a reusable model. It makes it easy to enforce using certain templates or other settings like sender email.