Logs other than OOTO

Question

Hi All,

Our Appian instance has been hosted on Cloud. We would like to know what kind of log management you are using apart from what outo of box Appian provides.

We had a Production outage due to sudden increase in heap memory but non of the logs we have are giving us clue what was the reason of such sudden spike in memory was.

Paolo C · Answer

Hello, 
 When you have an Appian outage, especially if your production environment goes down.. submit a Support Ticket with Appian. Sometimes they are aware of outages in their AZ's and will notify you; but, it's always good to speak with them if you notice it first. Furthermore, the support team generally has more logs than the environment on Cloud platforms. You may also request for other logs / more in depth logs be added to your environments if it makes sense to do so.