Write datastore entity inserting new row instead of updating

Hello,

I have a requirement that the support team can insert new rows into the table(Using SQL insert statement) as part of application support. After that end users can modify the newly inserted row values from the application.
Somehow write-to-datastore-entity(both smart service & smart function) is inserting again a new row instead of updating the current row.

This is happening when users are trying to update the values for the newly inserted row through SQL insert statement only.


I have tried by setting the valueToStore as rule!getdetailsById(ID:1234).data. No luck, still it is inserting a new row.

Appian V19.3 on-premise

Database: MS SQL server 

Thanks.
 

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