Record Data Sync

I have a synced record with a database table. I can successfully write new data to the table using the "import excel to database" within a process model. Unfortunately, after uploading new data the synced record is not updating. If I manually sync the record it will update correctly. How do I ensure the data is synced when I upload new data?

According to Appian Documentation the record is suppose to automatically sync: "To keep your synced data up-to-date with the source, an immediate sync occurs whenever Appian writes to the source of your data."

https://docs.appian.com/suite/help/21.2/Records_Monitoring_Details.html

Additionally, I've confirmed that Sync is enabled: 

Any thoughts or suggestions is appreciated. 

Thanks!

  Discussion posts and replies are publicly visible