Hello,
Let's say I'd like to sync a specific Record Type data from Production environment to a lower environment. Is it achievable?
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I normally don't advise copying data from production into lower environments unless you obfuscate the data to make it unrecognizable. If it's a specific table that you're looking for, I would assume that it could be reference data in which I case it would be OK.
If you were to do it, you would simply need export your data via the DB console, insert it into your table and run a full sync on the Record in your lower environment.
The premise is to send issue tickets and bug reports directly to an interface in the Development environment, so that there is no need to access the Production environment. What do you think?
No good idea. Dev is for development. Operations support is part of the production environment.
I see two options.
1) Build a dedicated support site in your application showing whatever you need. But do this on PROD.
2) In case we are talking about Appian Ops, send process alerts to the inbox of your IT ticket system and manage incidents there.
Thank you