Hi Team,
Last night, The record sync got failed but now it synced.
-Reason:
The system has failed this sync because it exceeded the 4 hour time limit
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Did you check the tomcat stdout log file for details?
yes, it says
persist errors since the replica load starting at: 2024-02-05 00:03:01.893 encountered the following exception: com.appiancorp.record.datasync.error.GenericDataSyncException: com.appiancorp.suiteapi.common.exceptions.AppianException: Unable to sync due to a system failure.
That does not really help.
Did you check the documentation on how to troubleshoot data sync?
https://docs.appian.com/suite/help/23.4/Records_Monitoring_Details.html