Getting StartIndex must not be greater than TotalCount issue

Certified Senior Developer

Hi All,

We are getting the following error as startindex cannot be greater than totalCount. Start index was 31 and totalcount was 0. We are using process report query for querying the data and for paginginfo, we are using fv!paginginfo. We are getting the above error only in prod and we are being notified via the error mail as part of the new appian release. No user has reported this issue. We are not able to understand why this error is occuring. One observation was when errors are triggered, startindex is having 11, 21,31,51 etc. Any suggestions will be helpful

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  • We see this error regularly when filters are changed which reduces the data set size, after paging has been used.  For instance, if you have a grid with paging set to 10 rows:

    - Current filters return 30 items total, grid shows 1-10
    - The user pages to items 11-20
    - The user changes filters, which reduces the result set to 8 items
    - An error occurs because paging startIndex remains at 11, but there are only 8 items in the new data set

    In that situation, any time the data set can be reduced by filters/etc, the resolution is to manually reset paging startIndex to 1 when any filters are by utilizing a!save().

    Appian

  • 0
    Certified Senior Developer
    in reply to Chris

    Hi Chris
    Sorry for the delay in response. But how we can update startindex to 1 because we are using fv!paginginfo as the paging parameter which is calculated automatically by the grid. When i try to update the startindex to fv!paginginfo, its showing fv!paginginfo as improperly scoped variable. Any suggestion will be helpful

  • 0
    Certified Lead Developer
    in reply to Sarathkumar R

    If you are using custom fields for your filters, which it looks like you are doing with a search text box, you can't rely on fv!pagingInfo and will instead have to manage the paging with a local variable and therefore reset it any time a user adds a filter value.

  • 0
    Certified Senior Developer
    in reply to Tim

    Hi  

    If thats the case, can you please let me know how can the paging achieved dynamically? Do we have to build paging icons separately ( I mean the next page and last page icons). Cause without it, I dont think its possible to achieve it. Would be really helpful if there are any suggestions for this

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