Hi,
After migrating to 25.1 version, we are unable to download excel from any of the records. The file will be attempting to be downloaded and fails after timeout.
Below is the log we found in tomcat file,
Caused by: java.lang.reflect.InvocationTargetException at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:77) at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) at java.base/java.lang.reflect.Constructor.newInstanceWithCaller(Constructor.java:500) at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:481) at java.desktop/sun.font.FontManagerFactory$1.run(FontManagerFactory.java:85) ... 233 more Caused by: java.lang.RuntimeException: Fontconfig head is null, check your fonts or fonts configuration at java.desktop/sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1271) at java.desktop/sun.awt.FontConfiguration.readFontConfigFile(FontConfiguration.java:224) at java.desktop/sun.awt.FontConfiguration.init(FontConfiguration.java:106) at java.desktop/sun.awt.X11FontManager.createFontConfiguration(X11FontManager.java:706) at java.desktop/sun.font.SunFontManager$2.run(SunFontManager.java:358) at java.desktop/sun.font.SunFontManager$2.run(SunFontManager.java:315) at java.base/java.security.AccessController.doPrivileged(AccessController.java:318) at java.desktop/sun.font.SunFontManager.<init>(SunFontManager.java:315) at java.desktop/sun.awt.FcFontManager.<init>(FcFontManager.java:35) at java.desktop/sun.awt.X11FontManager.<init>(X11FontManager.java:56)
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If you didn't make any changes to the interface since upgrading, I'd suggest opening a support ticket.