Hi, I'm facing the issue while executing a process.
When I ran a process it'll insert data into database. The process is working in DEV & I deployed the code in test and tried to run the process but the record sync is failing. I can see the data is inserted into table but node is failed. Also, I tried to sync manually, it's still failing.
I found the below from logs, but not much help. If anyone have idea on how to resolve this error.
2025-06-03 09:53:23,215 [Appian Timer - 1] WARN com.appiancorp.common.ObjectSynchronizer - 1 services were missing users.
2025-06-03 09:53:41,677 [RecordSyncScheduler_Worker-2] INFO com.appiancorp.record.service.quartz.LoggingTriggerListener - Trigger [group: record_load_group, name: 43_663b0ec2-ac3e-43a8-9ea1-b226c63274cc] fired for job [group: record_load_group, name: 43]
2025-06-03 09:53:41,893 [RecordSyncScheduler_Worker-2] ERROR com.appiancorp.record.service.BulkLoadServiceImpl - Unrecoverable error in record data sync com.appiancorp.suiteapi.common.exceptions.AppianException: Unable to sync due to a system failure. (APNX-1-4521-016)
Discussion posts and replies are publicly visible
Could it be that one or more groups related to this record are missing in that environment?