Service Backed Sync Records

Question

Service backed records sync configured . 
 Sync by Identifier Expression configured 
 Webapi configured 
 when external system hits appian webapi it gets synced with identifiers and able to see it on Records -> Data Preview 
 
 But issue is we are not able to see it on Grid while configuring it using a!recorddata. And also sync data not showing up on view records list (default records preview)

ravitejap785066 · Accepted Answer

Hi Ganesh, 
 We encountered a similar issue in our implementation. 
 In our case, the sync expression was returning a Record Type reference instead of a Map/List (CDT or Dictionary). For service-backed records, the sync expression must return a list of maps/dictionaries or CDTs, with the primary key field populated for every row. 
 Although the data was visible in Data Preview (since it reflects the direct integration response), it was not appearing in a!recordData() grids or the default record list view because the sync expression output structure was not valid. 
 After updating the sync expression to return a properly structured map/list and ensuring the identifier field was populated correctly, the synced data started reflecting in: 
 Record Data Preview 
 a!recordData() grids 
 Default record list view 
 It may help to validate the return structure of the sync expression and confirm that it aligns with the record&rsquo;s primary key configuration. 
 Hope this helps.

Service Backed Sync Records

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