Hello, We are using "User Filters" and it's not working in IE

alexis gutierrez over 8 years ago

Hello,
We are using "User Filters" and it's not working in IE if the filter contain an accent like "é" or "à"...
On Chrome or Firefox is working fine but not on IE. All these browser are on encoding Unicode(UTF-8).
Is it a bug in Appian or a an error on the configuration of IE?

Thank you in advance.
Alex

RecordViewFiltred.zip

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0 Jordan McCollough
Appian Employee
over 8 years ago

@Alexis can you please let us know what version(s) of IE and Appian you are using? Thanks
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0 alexis gutierrez over 8 years ago

Appian 7.10 & IE 9
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0 Jordan McCollough
Appian Employee
over 8 years ago

@ Alexis, can you elaborate on "not working"? I tried to reproduce and was unable to get the text to even display.

What language is your system set to?
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0 Jordan McCollough
Appian Employee
over 8 years ago

FYI the text with accents didn't display in any browser for me.
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0 alexis gutierrez over 8 years ago

The language is French.
The issue is not on the option Label as the accent is well displayed on tempo filters but it's on the filters options Value. If I use on the filter option one value with accent the system didn't retrieve any records on IE. Please let me know if it's more clear?
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0 Tom Ryan
Appian Employee
over 8 years ago

Thanks for letting us know about this. This behavior is related to a known issue that is being tracked with internal ticket number AN-63465.
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0 alexis gutierrez over 8 years ago

Is it possible to know when this bug will be resolved? Do you know if it will be include to te next release?
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0 alexis gutierrez over 8 years ago

For you information, if you write the value in upper case without accent, the filter find Records with the value in Upper case(logical) and Records with the value in lower cas and with accent (not logical but usefull). So untill the AN-63465 will be fix we will use this trick.
Best regards,
Alex
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