Creating Users with hierarchy

Question

Hello,

While Creating Users in 17.1 we have a option to enter Supervisor name. Can this hierarchy be used for Processes where activities are SLA based.

Example : If an Activity has a SLA to complete in 4 hours. If it is violated then as per the user configuration activity should be assigned to its Supervisor or a mail should be sent as an escalation.

Please advise.

Rahul Gundu · Accepted Answer

Yes, you can use supervisor property in user function to reassign task. We have different options to escalate the task. Please look into the below link, and select the suited approach. Either Reassigning or Sending a Mail or any option. 
 docs.appian.com/.../Escalating_a_Task.html 
You have to get user() function to get the supervisor userId to reassign the task. 
Please let me know, if you have any issue. 
 
user( 
tp!owner, 
"supervisorName" 
)