Group Tasks missing for a group member

Hi,

We have a scenario where a group has several tasks assigned to it, but one of the group members cannot see any of them. The user says she has not logged in to the system since before the tasks were assigned, so that discounts the explanation that she rejected the tasks. The tasks have not yet been accepted by some other group members either (and they can still see the tasks in their task list).

What else could cause this?

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  • Hi Piyush,

    No didn't manage to prove the cause of this issue. I also checked all security settings and added an additional test user to the same groups to check if the tasks were being delivered and in the end I was unable to reproduce the issue.

    I suspect that the user rejected the task (most likely) or that there is an Appian bug (less likely, but possible).

    The fact that there is no available audit trail for task rejection makes it impossible for me to prove that the user rejected the task. I expect that adding this audit log to the Appian process history would be a reasonably simple change.

    Mike