Appian Health Check Error

After submitting the Appian Health Check log for analysis I received the following error: 

An error occurred while running the Appian Health Check. Please review the error message below and restart the request.

Title: HTTP error connecting to forum.appian.com/.../requestanalysis, Message: HTTP/1.1 401 Unauthorized, Details:

Looking through other discussions I was not able to find the same error message or a solution. 

Thanks for any suggestions on how to solve. 

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